1. Continue providing the best, most helpful customer service to every single customer who calls or emails us this year.
Our DANCE Partners are some of the best in the business at helping our customers and we want to build even better customer service this year. That’s why if you call in and hear your DANCE Partner is in a meeting, there’s a good chance they are participating in a training session, product seminar, or account review with managers. We do this to ensure we provide you with the most experienced and qualified DANCE team to help answer any supply question you may have. Keeping up with our FEEL THE LOVE slogan, we strive to accomplish this with a smile you can feel through the phone every time you call in and hear “It’s a FUN day at SunDANCE.”
2. Continue to improve the online shopping experience for our customers.
2012 was a great year for SunDANCE as we opened our website to allow link sharing and easier web navigation. In 2013 we will continue our push to be the premier online resource for purchasing office supplies online. For starters, a brand NEW FEATURE now allows customers the ability to customize and design their own custom stamps online quickly and easily with our new TRODAT micro-site. To access this new tool, search TRODAT on sundanceoffice.com, click the customize button (located where add to cart typically appears). This feature allows you to add logos, images, addresses, names and more to any available stamp you desire. Click here to view the tutorial video.
3. Provide the most accurate and timely delivery service to our customers with every order.
In 2012, we encountered positive challenges due to growth that caused us to rethink our everyday delivery practices. This evaluation spurred multiple changes in our warehouse and drivers’ responsibilities; because of these changes, in 2013 we are striving to see the highest order fulfillment rate in the 26-year history of our company.
We told you our New Year’s Resolutions, now tell us yours!
Reply to this post with your resolutions and be entered to win a FREE $10 Target Gift Card!
Post a New Years resolution of your own for 2013 in the comments section below and be entered in a drawing to WIN a $10 Gift Card to TARGET. Share this post for an additional entry into the drawing.
Drawing will be held Monday, January 14th.
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